Zahirul Islam
I turn complex digital problems into clear, practical solutions.
UX / Product Designer with 6+ years of experience across agencies, enterprise digital teams, and telecommunications — working on both customer-facing and internal platforms.
Research-led, analytical, and delivery-focused. Experienced in user research, information architecture, UI design and design systems.
TPG Telecom — Website Redesign
Role
UX/UI Designer
Scope
Large-scale public website redesign focused on usability, clarity and customer engagement
Led the UX and UI redesign of TPG Telecom’s public-facing website
Simplified complex product journeys through improved IA and navigation
Designed scalable UI patterns and optimised lead-generation forms
Built a Figma-based UI design system to support faster design delivery
Impact
The Process
Research and strategy
Site audit & existing material analysis
Information architecture and sitemap
Component grouping
Secondary research
Primary research
Design and validate
UI Design System development
Complete website redesign
Delivery & launch
Collaboration and review
Launch and incremental rollout
Download full case studies (PDF)
Arup — Foresight Scenario Planning Tool
Role
Product Designer
Scope
Internal, data-heavy planning tool to formalise workflows and support service delivery and client engagement
Led UX and UI design for a scenario planning tool used by the internal Arup team
Structured complex, data-heavy workflows into clear journeys and interaction models
Designed interfaces to support scenario exploration and decision-making
Delivered MVP designs in collaboration with PMs, engineers and domain specialists
Outcome
The Process
Research
UX/UI audit
Market research
1:1 interviews
Design
Ideation
Detailed design
Testing and delivery
Solution validation and testing
Pre and post-development activities
Download full case studies (PDF)
Other Selected Work
Night-time Vulnerability Assessment Tool (Arup)
Internal digital tool to streamline site assessments at night, automate analysis, and support client-facing reporting for specialist lighting teams.
Outcome-led Design Validation (Arup)
Rapid evaluation of an existing internal product to assess
desirability, feasibility, and viability, informing a decision to stop further development.
Quant Tracker (Arup)
Early-stage discovery and concept definition for a new internal tool exploring multiple problem spaces across automation, risk mitigation, and materials visibility.
Water Consumption Awareness (Hackathon Winner)
Scenario-based digital experience using behavioural design to promote sustainable water use and community engagement.
Retirement Planning Tool (Challenger, via DIJGTAL)
Design and delivery of a retirement planning tool simplifying complex financial concepts for Australian seniors through an agency–client engagement.
Digital Card-based Payments (Afterpay, via DIJGTAL)
Research and UX design for introducing a card-based in-store payment experience, supporting onboarding and low-friction purchase flows.
Let's be in touch
I'm open to opportunities and would love to discuss more of my work.
Download full case studies (PDF)
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